Refund policy

Return & Refund Policy – Splashy Surprises

We want every customer to have a positive experience with their purchase.

If you are not satisfied with your order, please contact us within 7 days of delivery. We will review your request and provide a resolution, which may include a replacement or refund depending on the situation.

We offer refunds or replacements in the following cases:
• Items that arrive damaged or defective
• Incorrect items received
• Orders that are significantly delayed beyond the estimated delivery timeframe

To request support, please contact us at splashysurprise@outlook.com with:
• Your order number
• Photos of the item (if applicable)

Our support team will respond within 24 hours.

Please note:
• We do not accept returns for used items
• Refunds are processed back to the original payment method

We are committed to resolving any issues quickly and fairly.